Whether in an infusion center or a physician’s office, a comprehensive EHR platform helps you manage your administrative processes. This ensures accuracy and enables effective healthcare delivery, keeping your patients safe while eliminating manual tasks. However, clinician satisfaction with their EHRs has been below the software industry average for years. The good news is there are ways to improve that.
Patient Portal
In the dynamic healthcare landscape, infusion centers constantly seek ways to enhance patient care, streamline operations, and optimize efficiency. Adopting a robust and user-friendly electronic health records (EHR) platform is critical in achieving these goals. While numerous EHR systems are available, selecting the right one for your infusion center is crucial for maximizing its benefits and ensuring a smooth transition. Infusion Center EHR system InfuseFlow, a next-generation EHR system specifically designed for the infusion market, stands out as a preferred choice due to its comprehensive features, exceptional customization capabilities, and intuitive user interface. InfuseFlow empowers infusion centers to manage patient records effectively, streamline workflows, and enhance patient experience. This includes a secure patient portal that allows patients to access their medical records, view upcoming appointments, communicate with their care team, and manage their medications. Patient portals are a convenient way for patients to access their profiles, medical information, bills, and prescriptions online. They also help streamline administrative tasks for office staff and reduce data entry errors. Patients can access their patient portals on a computer or smartphone with a web browser by registering with their email address. Most hospitals and clinics display a link to their patient portal on the homepage of their websites. Patient portals are also important tools for building loyalty with patients. Features like secure messaging can strengthen ties between providers and their patients, ensuring they can communicate with their physicians and receive care when needed. Providers should understand which populations are more likely to use their patient portal and take steps to encourage adoption. Age, technological literacy, and internet access can influence patient portal adoption.
Reporting
InfuseFlow packs tons of customizable features into an easy-to-use EHR platform. An EHR platform supporting multiple data standards and interfaces makes sharing information between clinics easier. This facilitates reporting of disease surveillance, patient safety and quality outcomes. It also eliminates the time-consuming process of finding paper records and mailing, faxing or scanning copies. It ensures data is accurate and legible. This is an important feature since illegible documentation can be subject to malpractice suits. A good EHR platform allows physicians to document medications and diagnostic tests using templates and alerts. These features can help reduce errors and improve physician efficiency. However, they can also increase liability risks if physicians don’t document all the required elements of patient care. Physicians should consider an EHR that is customizable to their unique workflows. The system must be robust enough to simulate real-world use. A customizable EHR platform can also provide a more realistic testing environment for new technology.
EHR Integration
In addition to a patient portal, an EHR should integrate with other digital health tools like telehealth, patient engagement platforms, and lab systems. This ensures all data is centralized for improved communication and workflows. A key factor of integration is allowing the clinician to view third-party information in the EHR user interface. This includes tabs displaying third-party content on encounter screens or linking to third-party worklists. In addition, the clinician can easily send and receive information to and from third parties using a simple, automated process. In addition to improving collaboration and efficiency, EHR integration enables clinics to make more informed decisions. For example, a patient’s medical history can be accessed when treatments are recommended.
Additionally, billing is linked to patient records, so invoices can be sent out quickly and efficiently. This eliminates the need for a collection specialist to manage accounts manually, reducing costs and response times. In turn, a more efficient clinic can increase patient satisfaction.
Patient Engagement
The healthcare industry is facing a huge wave of patient engagement. Patients are becoming tech-savvy and expect continuous guidance and support from medical professionals during their treatment. This requires a new kind of communication and collaboration between both parties. Most respondents used the same words to define patient engagement: participation, active involvement, centered care, and shared decision-making. Participation is a patient-centered approach wherein the clinician and patient discuss their views about the treatment. It is a crucial aspect of the third era of quality healthcare that emphasizes the active voice of patients. A consolidated patient portal that allows patients to pay bills, schedule appointments, incorporate data from RPM devices, and send secure messages to their medical team is a good start to engaging patients with your clinic. However, building a patient engagement solution that works around your internal processes and workflow is essential. This can reduce business downtime for your medical teams and your patients.
